FREQUENTLY ASKED QUESTIONS
Orders of in-stock merchandise placed before the 12:00pm est deadline will ship out within one business day. Orders of in-stock merchandise with expedited shipping to U.S. locations will be shipped within the same business day if received and authorized before 12:00pm est.
If you place the order after that time, the order will ship out the next business day excluding federal holidays or in the event the warehouse is closed.
Due to the high volume during sales/promotions, sale purchases can take up to 5 business days for the order to be processed and shipped.
Pixie Mays has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
We offer free international shipping for orders over USD 100.
CONTACT US & EMAILS
If you’re still having problems, contact our Customer Care team by email: firstname.lastname@example.org. In your email, please include as much detail as you can about the issue, such as screen shots of any error message you receive, and which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari, etc.)